Jobs at Finance Trust Uganda Limited- Customer Care Supervisor

Job Title: Customer Care Supervisor - (1 Position )
The position is based at Head Office & it reports to the Head of Marketing.

Job Purpose.
To drive activities that lead to provision of good customer service in all company branches. Its
overall responsibility is around initiating activities that improve the attitude of staff towards
customer service with a focus on both internal and eternal customers.

Key outputs:
• Drive activities that improve the provision of customer service in all company branches.
• Monitoring the level of customer service across all branches and making appropriate
recommendations for further improvement.
• Continuously seek customer feedback on the company’s level of customer service.
• Work with management to enforce and cultivate a culture of good customer service.

Key Responsibilities:
• Develop activities that can improve the level of customer services across all branches.
• Develop procedures for speedy and effective customer complaints resolution.
• Identify and recommend avenues for improving internal customer service.
• Ensure that staff get the appropriate customer service training.
• Monitor the level of customer service across all branches by conducting regular customer
satisfaction surveys.
• Review, develop and recommend appropriate customer service policies & procedures.
• Ensure that staff get appropriate customer service targets and corrective action is taken
on those who fail to achieve their set targets.


Finance Trust is one of the oldest Microfinance Institutions in Uganda having
started its operations in 1984. The company is licensed and regulated by
Bank of Uganda as a Microfinance Deposit Taking Institution (MDI) and is
recognized as a key player and part of Uganda’s formal financial sector.
The company has one of the largest branch networks in Uganda with
• Develop reward & recognitions programs for those for excel in the provision of good
customer service.
• Participate in conducting customer service training.
• Ensure that the company achieves it strategic customer service objectives.
.Minimum Requirements:
• A Bachelor’s degree in Sales & Marketing, Public Relations, Business Administration, Social
Sciences, or any other related discipline from a recognized university.
• Three (3) years’ experience in a similar position gained from a customer service oriented
company.
• Good oral & written communication skills.
• Good personal presentation skills.
• Good interpersonal skills.
• Good leadership skills.
• Good public relations & customer care skills.
• Ability to work well in a team environment.
• Willingness to frequently travel upcountry.
• Willingness to frequently travel upcountry.

How to Apply:
Suitable candidates should submit their applications which should include; photocopies
of academic documents and testimonials, a CV with at least three referees to the Head of
Human Resource, Uganda Finance Trust Limited, Plot 115 & 121, Katwe, and P.O. Box 6972,
Kampala, Uganda. Closing date for submission of the applications is 10th February, 2012.
Please note that only short listed candidates will be contacted.

Deadline: 10th February 2012